This article will guide you on how to change the language across all modules and the AskCody Management Portal.
Language in AskCody is controlled in four ways:
- The default system language
- The user language
- The location language
- Manual language configuration
The way to change the language depends on what AskCody module you are looking to change the language for.
The Management Portal
The language for the management portal is managed by either the default system language or the user language. This means that the default system language is the language shown in the Management Portal unless the user has a specific language selected in the user settings.
To change the default system language go to the Admin Center in the Management Portal → click General → click Language and time → change the Locale to the language you need.
To change the user language go to the Admin Center in the Management Portal → click Users→ click Users → click the user in question and select language.
Add-ins (Meeting+, Welcome+, and Workplace)
The add-ins for Outlook will use the language of the Outlook client on your computer. To change the language in Outlook please see this article: https://support.office.com/en-us/article/add-an-editing-language-or-set-language-preferences-in-office-663d9d94-ca99-4a0d-973e-7c4a6b8a827d '
Digital signage (Today+ and ActivityView)
When creating a location in AskCody you have the option to select a language for that location. This language will then be inherited by all the calendars and configuration configured with this location as well as the Today+ screens. This means that if you have selected Spanish as the language for a location that is used by the calendars connected to the Today+, the Today+ screen will also be in Spanish
To change the language for a Today+ go to the Admin Center in the Management Portal → click General → click Locations → click Add → to create the location with the desired language → click Connect → click Calendars → find the calendar connected to Today+ and click edit → select the Location you just created → click Save.
The important thing to remember is that language is determined by the location used by the calendar for the Today+.
To change the language for an ActivityView go to the Admin Center in the Management Portal → click General → click Locations → click Add → to create the location with the desired language → click ActivityView → click ActivityView Configurations → find the configuration connected to ActivityView and click edit → select the Location you just created → click Save.
Visitor management (Welcome+)
For the visitor management solution, you can change the language for the notifications (email and SMS) and the check-in screen. This is all controlled from the reception settings that the notifications and check-in screen are connected to.
To add languages to the reception go to the Admin Center in the Management Portal → click Welcome+ → click Welcome+ Receptions → click the specific reception and add the desired languages.
Now a version of all notifications and check-in screen text using that language will be added to that reception. To access and customize these notifications go to Admin Center in the Management Portal → click Welcome+ → click Welcome+ Messages → click the specific notification or screen text and edit the specific language version of that notification for a specific reception.