No visitor label is printed when a visitor uses the Welcome+ Check-in Screen

The Welcome+ Check-in Screen will only print a guest label if the following steps have been completed: 

  1. A printer is connected to the Windows PC and is visible under Control Panel → Hardware and Sound → Devices and Printers
  2. The printer is configured to use the label size that has been physically inserted into the printer
  3. The Chrome print settings have been configured according to this guide
  4. The Chome shortcut has been configured according to this guide
  5. The Welcome+ Check-in Screen Configuration is set up with printer type as Chrome 

If all of the points have been checked, please contact support@askcody.dk for further assistance with troubleshooting. 

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