How to upgrade your AskCody iOS app

Since the next iOS version 11 does not support 32-bit apps, the old "AskCody" 32-bit app will be removed from App Store by Apple and no longer be able to launch if you update your iPad's iOS. 

Because of this, we have created a new 64-bit app called "AskCody Signage", which is now available in the App Store. Please follow these steps to set up the new app: 

 

**Please be sure you have access to your company's Today+ License Keys in the AskCody Manager. You will need the License Keys to set up the Today+ in the new app.**

 

Step 1: Exit and close the old app

**If you iPad are set up with Guide Access, you need to unlock it by pressing the Home button thrice and typing the password, before you can close the app**

To close the app press the Home button twice and swipe up on the AskCody app window.

Alternatively, if you do not have access to the Home button, you can close the app by swiping up with 4 fingers and then swipe up on the AskCody app window. 

 

Step 2: Download the new "AskCody Signage" app

Go to the App Store and search for "AskCody Signage". You might need an Apple ID to download the app and this can be any Apple ID you might have access to (even private ID's). However, regardless of what Apple ID is used, it is very important that you sign out in the iPad settings after downloading the AskCody Signage app. 

image3.PNG

 

Step 3: Set up the AskCody Signage app and launch the Today+

Launch the AskCody Signage app and press "Using your license key". This will take you to the setup page where you can type the license key of the Today+ and press "Confirm" to launch your Today+. 

image4.PNG

 image5.PNG

 

Common error

If you receive an error saying "Invalid license" please check again and make sure that the license is the exact same as displayed in the AskCody Today+ Manager. If you still the error message please check if the iPad is connected to a WiFi network.  

 

Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.